Return & Refund
Have an item to return or exchange?
Lodge your return directly through your orders archive. Select your desired size swap or refund and track reverse pickup status.
At COLINGUEST, we craft pieces designed to endure. If your acquisition does not meet your expectations in sizing or presentation, our straightforward return & exchange process is here to assist.
1. Eligibility for Returns & Exchanges
Items are eligible for return or size exchange under the following conditions:
- —Return request lodged within 7 days of verified delivery
- —Item is completely unused, unwashed, and in pristine condition
- —All original designer tags, barcodes, and packaging remain attached
- —Item is not part of a 'Final Sale' or customized release
2. How to Request an Exchange or Return
We provide an automated self-serve return system for your convenience:
- —Go to your Account Orders page at colinguest.com/orders
- —Select your fulfilled order and click 'Request Return / Exchange'
- —Choose whether you want a Size Exchange or Full Refund and select your reason
- —Upon submission, our logistics team coordinates a Delhivery reverse pickup directly from your doorstep within 24–48 hours
3. Reverse Pickup (Delhivery)
For all eligible exchanges and authorized returns, Delhivery will assign a courier agent to pick up the parcel from your delivery address. Please have the item neatly folded in its original polybag with all tags intact.
4. Size Exchanges
Size exchanges are processed free of courier charge for the first exchange. Once our fulfillment center inspects the returned item, your new size will be dispatched immediately.
5. Refunds & Timeline
Once the return package is delivered back to our facility and passes quality inspection, approved refunds are initiated immediately to your original payment source:
- —UPI (Google Pay, PhonePe, Paytm, BHIM): 2–4 business days
- —Credit / Debit Card: 4–7 business days
- —Net Banking: 3–5 business days
- —Refunds are processed automatically through our secure Razorpay gateway
6. Defective, Damaged or Incorrect Pieces
In the rare event that an item is received with a manufacturing defect or an incorrect size/style was delivered, please initiate a return within 48 hours or contact us at colinguestofficial@gmail.com with photos. We will arrange prioritized reverse pickup and dispatch a replacement at zero cost.